Frequently Asked Questions
Loading
|
COVID 19 Guidelines:
Here is what we are asking of our clients as they come to Chagrin Valley Wellness Center during COVID 19. 1) Please remain in your car until the Therapists calls you into the office. 2) Please remove your shoes and keep them on our mat (that is disinfected before and after every use). 3) Please stay by the front desk for your temperature to be taken. A temperature over 100.4 you will be asked to leave the office without treatment, any temperature below 100.4 you will be seen by the Therapists. 4) Please use the hand sanitizer at the front desk before going into a treatment room. We also have dial soap and paper towels if you are more comfortable with that. 5) Once your appointment is complete, please wait for the Therapists to leave the treatment room to get up from the table. 6) Please use hand sanitizer and/or wash your hands before existing our office. What we have done at Chagrin Valley Wellness Center to open our practice during Phase 2. 1) We have had and monthly will complete a full office (hospital grade) disinfection and carpet cleaning. 2) We have closed our waiting room area to remain and control the social distance from patient to patient. 3) We ask ALL clients that come into our office to wear and keep on a face mask. 4) Our therapists take their temperature before starting each day. 5) We complete a disinfection process before and after every client to keep the office a safe environment. 6) Our therapists are to keep their face masks on all day, they have face shields and upon requests of each patient will also wear a face shield during your appointment. 7) We do a deep clean a few times a week as well as the daily cleaning in between seeing our clients. How do I schedule an appointment?Call 216.364.0152. You can also download and complete our New Client Case History Form.
|
| ||
Do you accept credit cards?Yes. We accept Visa, Mastercard or Discover, personal or business checks and cash.
|
 |
What is your cancellation policy?
We have a 24 hour cancellation policy. Please call 216.364.0152 at least 24 hours prior to your scheduled appointment to cancel. No call/no shows are responsible for the full price of their scheduled appointment. However, we understand that unexpected emergencies happen. Please extend us the courtesy of a call and we will be happy to reschedule your appointment to a more accommodating time.
Do you accept insurance?
We do not accept insurance as a form of payment. Clients are responsible for payment at the time of service, except in instances of worker's compensation (see below for details) and preapproved insurance claims (i.e.-car accident).
There are ways to save money. If you provide a written referral (prescription) from your doctor for massage therapy you will save the 8.00% sales tax. There are also packages available. We also accept Health Savings Account checks and credit cards (Visa/MasterCard/Discover).
Additionally, we can print out the HCFA-1500 claim form for you to send to your insurance company for potential reimbursement. The completed health insurance claim form includes your diagnosis code(s) and procedure code. THIS DOES NOT MEAN THAT YOU WILL BE REIMBURSED.
There are ways to save money. If you provide a written referral (prescription) from your doctor for massage therapy you will save the 8.00% sales tax. There are also packages available. We also accept Health Savings Account checks and credit cards (Visa/MasterCard/Discover).
Additionally, we can print out the HCFA-1500 claim form for you to send to your insurance company for potential reimbursement. The completed health insurance claim form includes your diagnosis code(s) and procedure code. THIS DOES NOT MEAN THAT YOU WILL BE REIMBURSED.
What if I have been approved for Workers' Compensation benefits?
If you have been approved for Massage Therapy from BWC, we need a copy of your C-9 Form on file. We cannot schedule any appointments until we have this form. Your BWC representative and/or the nurse from the Managed Care Organization (MCO) may fax or send this form to us. The C-9 Form will include:
a. Whether the claim is Approved, Denied, or Pending
**If claim is Denied or Pending, no appointments will be scheduled since the Managed Care Organization (MCO) has not yet approved payment.
b. Approved dates, length of appointments and total number of visits.
c. Name of Referring doctor.
d. Allowable diagnosis codes for the claim forms.
e. Contact information for claim submission.
C-9 Forms can be faxed to 216.364.0157
a. Whether the claim is Approved, Denied, or Pending
**If claim is Denied or Pending, no appointments will be scheduled since the Managed Care Organization (MCO) has not yet approved payment.
b. Approved dates, length of appointments and total number of visits.
c. Name of Referring doctor.
d. Allowable diagnosis codes for the claim forms.
e. Contact information for claim submission.
C-9 Forms can be faxed to 216.364.0157
How many appointments does it take?
It is not possible or ethical to predetermine the specific number of appointments needed to successfully address everyone. Every service is personalized to the specific need(s) of each client every time. Your practitioner will help devise a plan that suits you individually. We also recommend Muscle Release Therapy, MRTh® for maintenance of posture.
Where can I find more information about continuing education?
For more information about Fundamental Movement Therapy℠, Reiki and Muscle Release Therapy, MRTh® certifications and other continuing education offerings click on the logo.
Do you offer any discounts?
Yes. We offer Golden Buckeye Card Holders a standing 10% discount on all individually purchased services. We also offer Club CVWC Memberships, call 216.364.0152 for details.
