Frequently Asked Questions
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How do I schedule an appointment?Call 216.364.0152. You can also download and complete our New Client Case History Form.
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Where are you located?Our address is 3690 Orange Place Suite 175 - Beachwood, Ohio 44122. Phone - 216.364.0152.
Our building is on the East side of I-271, between Chagrin Blvd. and Harvard Ave. We are in Suite #175 in the tan, five-story building across the street from Red Lobster, next door to Bob Evans. We are on the first floor. we are the double doors at the end of the hall of the elevators. |
Do you accept credit cards?Yes. We accept Visa, Mastercard or Discover, personal or business checks and cash.
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What are the business hours?
Monday - Thursday ~ 8:00am-7:00pm / Friday ~ 8:00am-3:00pm / Saturday ~ 8:00am-2:00pm
What is your cancellation policy?
We have a 24 hour cancellation policy. Please call 216.364.0152 at least 24 hours prior to your scheduled appointment to cancel. No call/no shows are responsible for the full price of their scheduled appointment. However, we understand that unexpected emergencies happen. Please extend us the courtesy of a call and we will be happy to reschedule your appointment to a more accommodating time.
Do you accept insurance?
We do not accept insurance as a form of payment. Clients are responsible for payment at the time of service, except in instances of worker's compensation (see below for details) and preapproved insurance claims (i.e.-car accident).
There are ways to save money. If you provide a written referral (prescription) from your doctor for massage therapy you will save the 7.75% sales tax. There are also packages available. We also accept Health Savings Account checks and credit cards (Visa/MasterCard/Discover).
Additionally, we can print out the HCFA-1500 claim formfor you to send to your insurance company for potential reimbursement. The completed health insurance claim form includes your diagnonsis code(s) and procedure code. THIS DOES NOT MEAN THAT YOU WILL BE REIMBURSED.
There are ways to save money. If you provide a written referral (prescription) from your doctor for massage therapy you will save the 7.75% sales tax. There are also packages available. We also accept Health Savings Account checks and credit cards (Visa/MasterCard/Discover).
Additionally, we can print out the HCFA-1500 claim formfor you to send to your insurance company for potential reimbursement. The completed health insurance claim form includes your diagnonsis code(s) and procedure code. THIS DOES NOT MEAN THAT YOU WILL BE REIMBURSED.
What if I have been approved for Workers' Compensation benefits?
If you have been approved for Massage Therapy from BWC, we need a copy of your C-9 Form on file. We cannot schedule any appointments until we have this form. Your BWC representative and/or the nurse from the Managed Care Organization (MCO) may fax or send this form to us. The C-9 Form will include:
a. Whether the claim is Approved, Denied, or Pending
**If claim is Denied or Pending, no appointments will be scheduled since the Managed Care Organization (MCO) has not yet approved payment.
b. Approved dates, length of appointments and total number of visits.
c. Name of Referring doctor.
d. Allowable diagnosis codes for the claim forms.
e. Contact information for claim submission.
C-9 Forms can be faxed to 216.364.0157 or mailed to 3690 Orange Place Suite 175, Beachwood, Oh.44122
a. Whether the claim is Approved, Denied, or Pending
**If claim is Denied or Pending, no appointments will be scheduled since the Managed Care Organization (MCO) has not yet approved payment.
b. Approved dates, length of appointments and total number of visits.
c. Name of Referring doctor.
d. Allowable diagnosis codes for the claim forms.
e. Contact information for claim submission.
C-9 Forms can be faxed to 216.364.0157 or mailed to 3690 Orange Place Suite 175, Beachwood, Oh.44122
How many appointments does it take?
It is not possible or ethical to predetermine the specific number of appointments needed to successfully address everyone. Every service is personalized to the specific need(s) of each client every time. Your practitioner will help devise a plan that suits you individually. We also recommend Muscle Release Therapy, MRTh® for maintenance of posture.
How do I contact a specific practioner with a question?
To ask a massage therapist or Pilates instructor or Reiki Master or Acupuncturist or Reflexologist a question, you can call 216.364.0152 or email us here and that practitioner will contact you no later than the next business day.
Can I come in for a tour?
Yes, in fact we encourage prospective clients to visit our facility. Drop ins are welcome, yet appointments are encouraged. This way we can try to arrange an introduction with one of our practioners and providing you the opportunity to have your questions answered face to face. Call 216.364.0152.
How can I receive your newsletter?Our newsletter, Path to Wellness is emailed on the 1st of every month. To view our newsletter archive click here.
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Where can I find more information about continuing education?For more information about Fundamental Movement Pilates℠, Reiki and Muscle Release Therapy, MRTh® certifications and other continuing education offerings click on the logo.
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Do you offer any discounts?
Yes. We offer Golden Buckeye Card Holders a standing 10% discount on all individually purchased services. We offer money saving packages specifically for MRTh®, Pilates and Acupuncture. We also offer Club CVWC Memberships and "Wellness Bundles," combining various discounted services in a prepackaged bundle. ALL packages can be shared with family, certain restrictions apply, call 216.364.0152 for details.
